Terms & Conditions
PAYMENT
Many methods of payment are available for your convenience. Orders must be paid in full or sent C.O. D. before they can be considered as an active order, due to the custom nature of most products.
PHONE ORDERS: With a phone order, or even a mail order, we accept VISA, MASTER CARD, AMERICAN EXPRESS, and DISCOVER. If you order by charge card, please include the complete number, name on card and card type. Charges will not be processed until shipment is made. THIS IS PREFERRED PAYMENT.
CHECK PAYMENT: We will accept a check in payment of your order. There will be a $25.00 charge if any checks are returned. ( Out of US check must pay by Certified Check) Merchandise will be sent UPS-C.O.D. if complete payment is not sent.
C.O.D: An order may be sent C.O.D.; however, extra charges will be added to your bill for orders paid in this manner. Please add $7.50 for UPS - C.O.D. Orders by common carrier will be sent “FREIGHT COLLECT” unless otherwise arranged.
SHIPMENT
UPS: There are restrictions as to size of products that can be sent UPS. Large props require oversize UPS charges.
TRUCK-LINE: Larger shipments are sent FREIGHT COLLECT depending on weight and size. You will have to pay for the shipping charges upon receipt of the merchandise.
DAMAGED SHIPMENTS
It is the responsibility of the person receiving merchandise to carefully examine the packaging for dents or broken packaging and to make notations on the bill of laden before the delivery person leaves your business. if this is not possible, advise the delivery carrier ASAP so that a damage report can be logged. All claims must be made IMMEDIATELY so that the carrier is aware of the problem and files a damage report. NOTIFY THE CARIER IMMEDIATELY.
REFUSING SHIPMENTS
We ship on good faith. Unless an order has been canceled, the shipment is sent and acceptance is expected. Shipments should only be refused when damaged beyond recognition.
SHIPMENT OUT OF THE CONTINENTAL UNITED STATES
For products that need to be shipped overseas, please advise us as to which method of shipment is best for you. The additional shipping charges will also need to be known.
CUSTOM DESIGNED PROPS
JL Originals enjoys making those special items that you cannot find anywhere. So, if you have a special idea, please share it with us.
*SPECIAL ORDER: If we decide that we can use your idea as part of our catalog, you will receive that item at our cost. Sharing ideas will open a new product for all of us and we can all benefit from it.
ORDERING INFORMATION
1. If you request special shipping, be specific.
2. Preferred payment by Credit Card
3. Call 1.800.446.1922 from 9:00 am to 5:00 pm EST M-F to place orders
4. Email - info@jloriginals.com
5. For shipments made outside the US, a certified check must accompany the order.
Freight charges will be sent UPS or Freight C.O.D.
6. Full payment must be made before any order will be started.
7. Delivery is seasonal. Many items are stocked, but larger products must be custom made.
Most times during the year, merchandise will be shipped within (3) week of order.
CONSTRUCTION MATERIALS
Most of our products are made of cabinet grade wood and are painted with latex paint. these items may be easily repaired with filler and repainted. Special colored paint numbers will be supplied at your request. Plastic laminates are also used in the manufacturing of props. Care should be taken as to not chip these surfaces. They are very durable, but will not accept hard blows.
PVC plastics have also been used as a material in our product line. Care has been taken to choose the best materials for the type of product being created. Our craftsman is highly skilled in using the correct material in the design, but maintenance is always a must.
DELIVERY
To check on your order, please call 1.740.852.2731 or 1.614.879.7966 ( wooden props only)
TAXES
The amount of present or future sales, revenue, excise or other taxes applicable to any product sold by Seller shall be added to the purchase price specified therefore and shall be paid by Buyer. In lieu thereof, Buyer shall provide Seller with a tax exemption certificate acceptance to the taxing authorities.
LIABILITY
Seller shall not be liable for loss or damage of any kind resulting from delay or inability to deliver on account of fire, labor troubles, accident, act of civil or military authorities or from any other cause beyond Seller’s control.
GENERAL INFORMATION
All materials made by Seller are subject to inspection before shipment. Should any such materials prove defective within a period of one year from shipment by Seller due to faults in manufacture and materials or fail to meet and written specification accepted by the Seller, Buyer shall not return the goods, but shall notify the Seller immediately, stating full particulars in support of Buyer’s claim. Seller either will replace goods upon return of the defective or unsatisfactory materials or adjust the matter fairly and promptly. ( Any lighting material used in props will come under the warranty of the manufacture.)
We warrant only the goods or services purchased by Buyer will conform to specifications and will be free of defects in workmanship and material. We specifically exclude any and all warranties of Merchantability and of Fitness for a particular Purpose. We will not be liable in any event for incidental or consequential damages. The making of any alterations, corrections or repairs without our written authorization relieves us of all responsibility.
UNDER NO CIRCUMSTANCES SHALL SELLER BE OBLIGATED FOR CONSEQUENTIAL OR OTHER DAMAGES, LOSSES OR EXPENSES IN CONNECTION WITH OR BY REASON OF THE USE OF OR INABILITY TO USE MATERIALS PURCHASED FOR ANY PURPOSE.
Limitations of Actions: Any claims for breach of warranty must be presented within 13 months following delivery of the products. Any action of Breach of Warranty must be commenced within 24 hours following delivery of the products.
Governing Law: Our transaction shall be governed by and all documents shall be interpreted and/or construed under the Laws of Ohio.
CUSTOMER SHALL BE RESPONSIBLE FOR ANY COLLECTIONS EXPENSES SHOULD IT BECOME NECESSARY.
NOTE: 10% RESTOCKING CHARGE ON ALL RETURN ITEMS!
(Previous request for return must be granted by JL Originals)